Technical Team


Technical team

We are pleased to offer a telephone helpline to provide assistance and advice to engineers, installers and homeowners for technical issues with older Gledhill products.

If a Gledhill Water Storage appliance develops a fault or if you require assistance with a servicing or maintenance issue, immediate telephone support is available through our dedicated technical helpline. Our team of fully trained personnel are available to give technical advice on Gledhill products to engineers, installers and homeowners alike.

Whether your query relates to general operation, identifying a defective component, or you are an on site engineer requiring full guidance in fault diagnosis; we are happy to assist.

Do Gledhill Response charge for all technical advice?


Charges only apply to repair engineers enquiring about more complex Gledhill Water Storage product over 8 years old.

Homeowners enquiring regarding our chargeable services or existing extended warranty Breakdown Agreement customers can call for free advice on 08445 679898.  (08445 calls charged at standard BT rates).

Engineers or specifiers requiring advice on the current range of cylinders (-or indeed any product) supplied through Gledhill Building Products should contact their own dedicated technical line for free advice on 01253 474584. (Please note that these calls are charged at standard BT rates).

If you have any problems using the premium rate line you can call 08445 679898 (08445 calls charged at standard BT rates). Please note, this is only for help with calling the premium rate technical support line, not for technical support itself.

Premium rate technical helpline: 0906 611 0005
Available Monday to Friday 0830-1700hrs

All calls cost 60 pence per minute plus network extras

Premium rate technical helpline: 0906 611 0005
Available Monday to Friday 0830-1700hrs

All calls cost 60 pence per minute plus network extras








1. Full expert inspection and diagnosis direct from Gledhill Response.

2. Expert knowledge of our own product helps ensure safe, reliable operation and peace of mind for you and your family.

3. Our specialist engineers trained and directly employed by Gledhill help ensure a quick diagnosis of issues – minimising the inconvenience of a breakdown and the need for repeat visits.

4. Your calls will never be directed to a remote call centre but will be answered directly by Gledhill experts working from our head office in Blackpool.

5. Our exclusive focus on Gledhill products means that our engineers can carry 99% of any parts that may be required on their vans – reducing the need for return visits and avoiding unnecessary delays.

6. We never look to save money by using cheap substitutes and will only ever fit the latest specification genuine manufacturer approved parts.

7. Savings we make from the preferential prices given by our sister companies Gledhill Building Products and Gledhill Spares help minimise our overheads and keep the prices we charge low.


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