Our office team has a wide range of experience and skills and we have deliberately sought to mix employees with many years service in customer focused environments with both trained plumbers and former members of our production management team.
All the team members you will speak to have a basic understanding of the appliances and a good awareness of the issues which homeowners can encounter.
We aim to ensure all our team members dealing with homeowner concerns are both empathetic with end users in no heating or hot water situations and that all levels of employees are empowered to offer help in most situations.