Thank you all very much! My wife and I are tremendously pleased with the service we have received from everybody in the Gledhill team; from the initial call handler, to the technical team answering questions, to the engineers who came to the house to complete the work in such a timely and professional manner. Dave initiated the draining of the system and Derek arrived the job, through to completion. We found Derek diligent and particularly friendly and approachable, answering our concerns and explaining things throughout. He took care to avoid marking the carpets and paintwork – saving us work afterwards. We will have no hesitation recommending Gledhill to our friends and neighbours! Once again many thanks indeed!
Overall, I would like to say that the customer handling process from start to finish was outstanding. The quality of the installation (hot water tank and an Ideal boiler) was also outstanding. Steve was the engineer and he was excellent.
We couldn’t wish for a better service from both your customer services and engineers. The engineers were so kind and courteous towards my elderly mother. They even brought the cylinder installation forward to Bank Holiday Monday so she wasn’t without hot water for too long. They arrived on time and were so efficient, we can’t thank you enough. James and Georgios are a credit to your team!