On arrival the engineer was friendly, helpful, and efficient. He explained clearly what he was going to do, and then got on with it. Covid restrictions were adhered to. On completion he vacuumed the area, shook out our dust sheets and then explained the basic operating requirements of this new boiler. An experienced engineer, and an excellent ambassador for your company
I am a manager at a Firstport development and during this pandemic some of our residents have had to call out an engineer to check their boilers etc. We usually have the same young chap turn up, Andrew. Residents he has been to see to do work for have all complemented the way Andrew is with them and they’ve that they feel safe having Andrew in their apartments to do work, he is very Covid-19 safety aware. I would also like to compliment Andrew as every time he arrives at the development, he already has all his PPE on etc. And is always polite and professional.
Our sincere thanks for sending such a grand person who was both pleasant and very efficient completing all the jobs that needed doing.
I am very pleased with my new boiler. The engineer was very efficient. I was very pleased with the installation. I thought it all went very well.
Thank you from a satisfied customer.
A special thank you to James (engineer) for an excellent installation of the unit and an explanation of how the unit operates to ensure optimum efficiency.
Outstanding customer service by the engineer James.
Very impressed by the complete performance. First, by the draining of the old boiler then two days later the installation of the unit.
Thank you all very much!
My wife and I are tremendously pleased with the service we have received from everybody in the Gledhill team; from the initial call handler, to the technical team answering questions, to the engineers who came to the house to complete the work in such a timely and professional manner.
Dave initiated the draining of the system and Derek arrived the job, through to completion. We found Derek diligent and particularly friendly and approachable, answering our concerns and explaining things throughout. He took care to avoid marking the carpets and paintwork – saving us work afterwards.
We will have no hesitation recommending Gledhill to our friends and neighbours! Once again many thanks indeed!
Overall, I would like to say that the customer handling process from start to finish was outstanding. The quality of the installation (hot water tank and an Ideal boiler) was also outstanding.
Steve was the engineer and he was excellent.
Excellent Engineer – Mark!
Polite, courteous, helpful and efficient!
We couldn’t wish for a better service from both your customer services and engineers. The engineers were so kind and courteous towards my elderly mother. They even brought the cylinder installation forward to Bank Holiday Monday so she wasn’t without hot water for too long.
They arrived on time and were so efficient, we can’t thank you enough. James and Georgios are a credit to your team!