Testimonials

I just wanted to drop you a line about Paul who came to fix my boiler today at Magnon Court in Leighton Buzzard.

He was the 3rd engineer who came out although the first from Gledhill. The first engineer failed to fix the problem and caused a leak which shorted out the electrics causing huge problems. The second engineer took one look and said that I should contact Gledhill which I did and Paul arrived today.

Not only has he fixed the boiler but he even figured out a problem I had with my heating. He could have fixed it and gone but is clearly a man who takes pride in his work and was not happy to leave without thoroughly testing it despite having other jobs to go too. I cannot tell you how grateful I am. We have been without hot water and heating for nearly a month as my insurers have consistently failed to resolve the issue. It has been a source of enormous stress for me and my partner who is nearly 6 months pregnant.

Paul arrived today and I found him to be an extremely pleasant and courteous man who is clearly very good at what he does.  The relief of having heating and water back is indescribable and I would like to pass on my thanks to Gledhill and Paul.

I would like to thank you for your excellent customer service and help last week whilst organising a call out at short notice to Eden Gardens ,Rowley Regis.

Both Gledhill’s staff and the engineer who installed the new boiler gave me a super service.

An engineer recently visited my property on Monday 8th June 2015 to fix an underlying issue with the Hot Water Supply from our Gledhill System.  I have to say, and apologies for not remembering the engineers name, he did a fantastic job! He was extremely re-assuring, extremely professional, and extremely positive and personable! It is not everyday that you encounter such great customer service plus professional and commitment individuals.

I would very much appreciate if this feedback could be provided together with a big thank you for the work that was carried out.

A big thank you to all your staff who helped me regards the leak on my BoilerMate 2 and the hot water problem.

The staff were so helpful, and the new cylinder arrived within a few days. Kevin, your engineer, did an excellent job in fixing all the problems and he was such a clean and tidy worker, leaving no mess.

I am most grateful, thank you all.

I felt I needed to call to congratulate your service and to compliment your engineer Neil Heed who attended my property on Saturday to repair a fault.

First thanks are for the response team for bringing the job forward from the original date given. Second thanks were for Neil personally on his attitude to his work, Neil went a step further by making a follow up call on the Sunday to make sure everything was still ok the morning after the visit.

I am an ex engineer who apreciated the extra effort put in.

I would like to congratulate your company on the superb service which you provided to me;

• Telephone response
• Up to date feed back
• Engineer

The engineer was brilliant, informative and a pleasure to do business with, you should be proud of your company.

I am writing to you to say what a pleasure it is in having a contract with your company for the PulsaCoil boiler.

I moved to this development over 2 years ago and very shortly afterwards, on the recommendations of a number of residents, contacted you to arrange the maintenance on my boiler.

The staff manning your telephones and your engineers do a first class job, I have found everyone to be extremely courteous, friendly and very efficient; nothing seems too much trouble.

Well done to Gledhill Response, if only other companies could follow your example what an easier world it would be.

I just wanted to say ‘thank you’ for your amazing speedy response on Friday. I discovered a leak on our boiler on Thursday evening, phoned you first thing Friday and by noon it was fixed.

Your engineer was very polite and sorted the problem with speed.

An excellent service!

Thank you very much for the efficient and speedy way you dealt with the problem with my PulsaCoil boiler.

The engineer who came on Monday to stop the leak, and Reece who came Saturday morning after staying overnight nearby, I am sincerely grateful to them.