Testimonials

I recently had to have attention to my boiler due to a leak and once again, I am very impressed with the Gledhill Response staff. The lady on the telephone was so pleasant and efficient, and the service engineer was excellent, very efficient and friendly.

It is a pleasure to have dealings with your company.

Yesterday, Jerry came to my apartment to sort out my problem with hot water from my Pulsacoil 2000. I’d like to thank him through your online response form for his time, his courteousness and pleasant manner, but most of all his knowledge and obvious passion for his job.

He stayed until well after 6 to ensure my wife and I were absolutely happy that our problem was solved. He’s a credit to your organisation, and in the hopefully unlikely event that we have another problem in the future, I’ll be requesting him specifically!

I called Gledhill Response to compliment their service and to say the engineer was lovely.

I was kept informed with calls from the office and the engineer was there when I was told, with the new storage heater to be fitted.

I just wanted to say thank you very much.

I have recently moved into the property and inherited a Breakdown Agreement that was already in place at the property.

I requested a callout as my heating was coming on when I didn’t need, causing high electricity bills. I also needed some advice on how the system worked as I did not have any information from previous owners.

Your engineer Justin did a ‘fantastic job’ . Very thorough and helpful.

I felt compelled to call this afternoon to praise your excellent service and praise the engineer, “King of all plumbers!”

Your service was exemplary and I hope that you have been able to sort out my noise and tremor issues once and for all.

I rang in on Saturday and spoke to Chloe in order to book in a job at his mother’s property. Your lady in the office Chloe booked it in for Tuesday but explained that she would do her best to bring it forward.

Chloe then left a message for me saying she’d managed to bring it forward to Monday. I received a call from your engineer Monday morning giving me an estimated time which he greatly appreciated. When Paul arrived to do the job, I would describe him as extremely efficient, friendly and a pleasure to meet.

I have contacted you today in order to make sure that Chloe and Paul are aware that he appreciates both their efforts and is very satisfied with the service.

Dear Sir, I wish to place on record my appreciation for the prompt, efficient, most courteous response to my leaking pulsacoil 2000 boiler.

Mrs. Sue Ormrod, my first point of contact, was brilliant and I cannot speak highly enough of Andy the engineer who did a great job in taking care of the necessary repair in a clean, competent manner.

Dear sir/madam

I would like to wish you all a very happy new year for 2014.

We had a problem with our Boilermate 2000 three days before Christmas. Your polite and friendly staff organised an engineer to call out on the Saturday. He came out and couldn’t have been nicer to us. He repaired the fault, and saved our Christmas!

To all the staff at Gledhill we thank you .

A special weekend at our apartment was potentially ruined by a boiler failure, but a call to Gledhill on a Friday morning resulted in a call back within an hour and an engineer’s visit scheduled for the following Monday morning.

Kevin was brilliant.

Full marks from somebody seldom tempted to write testimonials.

People don’t often take the time to say thank you properly, so here goes.

Thanks to you for dealing so pleasantly, quickly, and efficiently with my original enquiry and the contract; it was painless, understandable and quick.

Thanks you to your engineer who was very pleasant, and although the final diagnosis and fix were not complicated, it needed his analysis and experience to track down the problem, and for that I am very grateful, and very reassured for the future working of the system. Although your very kind engineer said that I looked younger than I am, and very well (oh so nice to hear!), I am well into retirement, and have significant health problems, so the integrity of our house systems are important to us.

Thank you again, and as I said to the engineer, I hope we don’t need you again, but it is good to know you are there is we do.