I felt I needed to call to congratulate your service and to compliment your engineer Neil Heed who attended my property on Saturday to repair a fault.
First thanks are for the response team for bringing the job forward from the original date given. Second thanks were for Neil personally on his attitude to his work, Neil went a step further by making a follow up call on the Sunday to make sure everything was still ok the morning after the visit.
I am an ex engineer who apreciated the extra effort put in.
Hillary Court, Liverpool - February 2, 2015