How to book a repair and what to do if you don’t have gas or electricity
Help & FAQs
Our office is staffed between 8:30 – 17:30, Monday – Friday, and from 9:00 until 12:00 noon, Saturday and Sunday. This means that you can get technical advice or report an issue seven days a week. However, although we do have engineers who work weekends during busy periods, we do not guarantee a field service. Providing weekend cover as a standard offer would incur a significant increase in our costs and the cost of the cover we offer.
We understand that emergencies such as leaks can occur at any time of the day or night. Thankfully such issues are few and far between, but please be assured that emergency cover is available.
If you have a major issue that is potentially dangerous or is causing damage to your property out of office hours, we would recommend that you contact a local emergency plumber or electrician who are generally available 24 hours, seven days a week. They will make the appliance or equipment safe until we are able to attend and complete a full repair. Providing the issue was related to our unit or covered by our agreement, we will refund the reasonable costs of the external plumber’s attendance in full.
Can’t find the help or answer you are looking for?
You can write, email or telephone us on our Freephone number or mobile friendly line: 0800 3800 129. All our contact details are available on the contact tab at the top of this page.