Find out what to do if you have an emergency with your boiler
Help & FAQs
The hot water delivered through your taps is your mains cold water which has been instantaneously heated by our appliance. This means that the hot water produced is the same quality as your incoming mains supply and should therefore be of drinking quality.
You have no exposure to stored water and there is nothing our unit can do to influence the quality of your water. The PulsaCoil eliminates the risk of legionella or dangerous bacterial growth affecting your hot water supply.
Can’t find the help or answer you are looking for?
You can write, email or telephone us on our Freephone number or mobile friendly line: 0800 3800 129. All our contact details are available on the contact tab at the top of this page.