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Existing Customers FAQs

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Help & FAQs

It is virtually impossible that your PulsaCoil appliance can create high bills, providing it has been correctly installed. Unless you physically press your ‘boost’ button to charge the unit during daytime hours, your unit will only heat on the off peak period and you should be able to identify this cost clearly on your electricity bill.

Most people will notice a significant difference in their electricity usage during the summer months when they do not make use of electric radiators. High electricity bills are far more likely to be linked to your domestic appliances or heating system.

Existing Customers Plans

You will be pleased to hear that there are no plans to increase our charges in the foreseeable future.

Existing Customers Plans

While it is correct in stating that the prices of our agreements have risen over the years, so too have the costs of running our business. Increases in government legislation and in the price of fuel, wages, insurance, raw materials and complete components have meant that some increase in our charges has been necessary if we are to remain in business.

Existing Customers Payments

Our office is staffed between 8:30 – 17:30, Monday – Friday, and from 9:00 until 12:00 noon, Saturday and Sunday. This means that you can get technical advice or report an issue seven days a week. However, although we do have engineers who work weekends during busy periods, we do not guarantee a field service. Providing weekend cover as a standard offer would incur a significant increase in our costs and the cost of the cover we offer.

We understand that emergencies such as leaks can occur at any time of the day or night. Thankfully such issues are few and far between, but please be assured that emergency cover is available.

If you have a major issue that is potentially dangerous or is causing damage to your property out of office hours, we would recommend that you contact a local emergency plumber or electrician who are generally available 24 hours, seven days a week. They will make the appliance or equipment safe until we are able to attend and complete a full repair. Providing the issue was related to our unit or covered by our agreement, we will refund the reasonable costs of the external plumber’s attendance in full.

Appointments Existing Customers Plans

Can’t find the help or answer you are looking for?

You can write, email or telephone us on our Freephone number or mobile friendly line: 0800 3800 129. All our contact details are available on the contact tab at the top of this page.

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Providing our advice is followed, ALL parts and labour costs associated with the repair of your Gledhill appliance are completed covered by our Breakdown Agreement. We look to provide a simple, easy to understand and straightforward service.

Existing Customers Payments

You can contact us by our Freephone telephone number 0800 3800 129 or if it’s out of hours or just more convenient, you can request a repair through our booking tab at the top of this page.

Appointments Existing Customers