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Help & FAQs

Appointments Contact Advice Emergencies Engineers Existing Customers New Customers Payments Plans Technical Advice

Our office is staffed between 8:30 – 17:30, Monday – Friday, and from 9:00 until 12:00 noon, Saturday and Sunday. This means that you can get technical advice or report an issue seven days a week. However, although we do have engineers who work weekends during busy periods, we do not guarantee a field service. Providing weekend cover as a standard offer would incur a significant increase in our costs and the cost of the cover we offer.

We understand that emergencies such as leaks can occur at any time of the day or night. Thankfully such issues are few and far between, but please be assured that emergency cover is available.

If you have a major issue that is potentially dangerous or is causing damage to your property out of office hours, we would recommend that you contact a local emergency plumber or electrician who are generally available 24 hours, seven days a week. They will make the appliance or equipment safe until we are able to attend and complete a full repair. Providing the issue was related to our unit or covered by our agreement, we will refund the reasonable costs of the external plumber’s attendance in full.

Appointments Existing Customers Plans

We offer a repair service on a one-off chargeable basis including all parts and labour at a fixed price. However, this is subject to the availability of our engineers and we cannot guarantee this service will be available when required

We will always give priority to our Breakdown Agreement customers and an annual contract remains the most inexpensive way to guarantee a prompt and efficient repair service and your own peace of mind.

Plans

Can’t find the help or answer you are looking for?

You can write, email or telephone us on our Freephone number or mobile friendly line: 0800 3800 129. All our contact details are available on the contact tab at the top of this page.

Appointments Contact Advice Emergencies Engineers Existing Customers New Customers Payments Plans Technical Advice

We use a network of directly employed Gledhill engineers and local subcontractors to ensure your property is attended promptly. However, please be assured that any engineer arriving at your property will have been fully trained by Gledhill and we take full responsibility for any engineer attending on our behalf.

Contact Advice Plans

Sorry, but we’re the wrong site for you! Our Gledhill Spare Parts team can provide help and advice on purchasing official Gledhill components. Click on Gledhill Spares link at the top of this page to go through to their website. Alternatively, call them direct on 01253 474 412 or email [email protected] for more details.

Technical Advice

You’re welcome to download one of the manuals from our website or to contact our sister organisation (Gledhill Building Products )for help on their main number – 01253 474450.

If you are looking to be guided through a repair on old product manufactured by Gledhill Water Storage, please click on the ‘About us’ tab at the top of this page and read the section titled ‘Technical advice’

Engineers

Our sister organisation (Gledhill Building Products) would be delighted to help you. Please click on their logo at the very bottom of this page to access their website containing information on contacting any of their regional depots. Their team will be able to offer expert advice and experienced help on the selection and ordering process.

If you would like to order a cylinder click here to visit Gledhill.net: https://www.gledhill.net/

Engineers

Some system types (-such as unvented cylinders) require a check every year to maintain warranty cover and to ensure your safety. However, the inherent safety of appliances like the open vented PulsaCoil mean that no such annual service is required for many other systems.

We have designed our boiler and home cover packages to reflect the needs of these different products, but our office team will be more than happy to guide you if you have any further questions.

Although an annual inspection is not a necessity for all Gledhill appliances, we do offer a yearly health check option for almost all products. As an appliance ages, more regular maintenance is required and the likelihood of a breakdown increases. An annual check allows our engineer to assess that a boiler or system is functioning correctly and hopefully address any developing problem before it results in an unscheduled breakdown, reducing the risk of a ‘no hot water’ or ‘no heating’ situation and the resulting upset and frustration caused to the homeowner.

Technical Advice

We offer a range of finance packages to help you afford to upgrade or change your appliance easily. Finance is organised through Hitachi Capital – one of the most reputable providers in the UK. A range of low cost options are available for all orders over £1000.

Payments Plans

You can pay for our services through this website or over the telephone by credit or debit card. We also offer direct debit for annual maintenance cover packages and can arrange finance for higher value items such as replacement appliances. Payments by BAC or cheque are also welcomed.

Contact Advice Payments